They sent me an email which had an attachment which really didn't, which I replied to which never made it there, and then they sent another one with the attachment after a phone call which I finally filled out and emailed back.
That same afternoon I received a phone call
Lufthansa Lady: We received your email, and checked with EAS. They said you picked up the box.
me: No, I didn't.
LL: Well, they have on record (i.e. the book) that you did.
me: No, I went to the airport, looked in their cage, and only saw my daughter's car seat. There was no box.
LL: They said that your record was closed and the box was picked up.
me: There was no box. They wouldn't trace the box, and to me to call you.
LL: Ok, thank you. I will call them back.
The next day:
LL: We have traced you luggage and it cannot be found.
me: As in it is lost?
LL: Yes. However you can come to our office and we will give you the value. Do you have any receipts?
me: No (incredulous). I bought them in the states, and it was just black beans and diapers.
LL: Well, if you have any receipts, please bring them. We are in Zamalek (a 30-minute drive away) and open Monday through Thursday from 10 - 1.
So I get to find some way to get up to Zamalek to pick up money for a bag they lost, after having paid $40 to retrieve the car seat.
I just want to know who is eating my black beans and wearing the diapers.